Agentic workflows
Multi-step automations that do the coordination work your team does today: triage incoming mail, draft replies, update records, and escalate the cases a person must see. Each step is logged, so you can always see what the system did and why.
1,900+
comments triaged, answered or escalated for one client
The problem
Your team spends hours moving information between inboxes, spreadsheets and CRMs — and deciding, item by item, what needs a person and what doesn't.
How it works
Four stages, end to end
- 01
Trigger
A new email, form, comment, CRM record or a schedule starts a run.
- 02
Understand
Agents classify the item, detect language and intent, and pull context from your systems.
- 03
Act
They draft replies, update records, open tickets or post responses — only within the permissions you set.
- 04
Escalate and log
Anything risky waits for a person. Every run is logged with model, prompt version and outcome.
Where it is used
- 01Ticket-based customer support that resolves routine queries and escalates the rest
- 02Social comment replies, with medical or legal questions held for a person
- 03Correspondence and compliance mail triage for law firms
- 04WhatsApp lead enquiries answered and followed up automatically
Sectors using it
What you get
- Workflows on self-hosted n8n or LangGraph, in your account
- A review dashboard for your team
- Run logs, error alerts and usage reporting
- Runbook for adding and changing workflows
Also included
- Orchestrated on self-hosted n8n or LangGraph — no lock-in to our platform
- Human approval at the steps that carry risk
- Every run logged with model, prompt version and outcome
- Connects to Zoho, Google Workspace, MySQL, WhatsApp Cloud API, Meta and YouTube
Bring us thetwo-day process.
In one call we'll tell you whether AI can do it reliably, how we would test that, and what a first version would take. No slideware.